Shipping policy

SHIPPING

We ship worldwide.

Orders are processed within 2–5 business days.
Once your order ships, you’ll receive a confirmation email with tracking details.

Delivery times vary depending on your location:

  • Portugal & EU: 4–8 business days

  • International: 8–15 business days

Shipping costs are calculated at checkout.


TRACKING

All orders include tracking.
You’ll receive a tracking link as soon as your package is on the move.


CUSTOMS & DUTIES

International orders may be subject to customs fees or import taxes.
These charges are the responsibility of the customer.


LOST OR DELAYED PACKAGES

If your order is delayed or goes missing, contact us at:
hello@onthequiet.co

We’ll help track it down.


ADDRESS ISSUES

Please make sure your shipping address is correct at checkout.
We’re not responsible for orders sent to incorrect addresses provided by the customer.