Terms of service

PREAMBLE

  1. These general terms and conditions of sale are agreed between Etapa Selvagem Unip Lda, with registered office at Apartado 4 
    Ec. Alhos Vedros, 2861-908 Alhos Vedros, Portugal, tax identification number PT517795400,  hereinafter referred to as the COMPANY, and the persons wishing to make purchases through the website On The Quiet, hereinafter referred to as the “User”.

  2. The Parties agree that purchases made through the website On The Quiet shall be governed exclusively by this contract, to the exclusion of any conditions previously available on the website.

ARTICLE 1 – PURPOSE

  1. These general terms and conditions of sale are intended to provide and define all necessary information to the User regarding the ordering, sale, payment and provision of services or delivery of purchases made on the website On The Quiet.

  2. These conditions regulate all the steps necessary to place the order and ensure the follow-up of such order/service provision between the Contracting Parties.

ARTICLE 2 – ORDER

  1. The User places their order by completing the purchase process presented on the website On The Quiet, adding the product(s) or service(s) they wish to order to the shopping cart.

  2. To submit their order, the User must:
    a) Register on the website On The Quiet, providing the requested information.
    b) Log in (by providing a combination of email and password chosen by the User at the time of registration).
    c) Complete the information and choose the options made available throughout the checkout process (delivery and billing address, shipping method, payment method, as well as the VAT number and the name to be included on the invoice for tax purposes).

  3. The final confirmation of the order by the User constitutes full and complete acceptance of the prices and description of the products/services available for sale, as well as these General Terms and Conditions of Sale, which shall be the only ones applicable to the contract thus concluded.

  4. The COMPANY shall honor online orders up to the limit of available stock. In the event of unavailability of the product/service, the COMPANY undertakes to inform the User as soon as possible.

  5. The details included on the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.

  6. Order requests are valid for five days, except where the order is placed under a promotional campaign that defines a different period. The provision of the service, prices, discounts, promotions and offers cannot be guaranteed beyond this period. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.

ARTICLE 3 – PAYMENT

  1. On the website On The Quiet, the COMPANY offers the User the following payment methods via Easypay – Instituição de Pagamento Lda:
    a) Credit card (Visa, Mastercard);
    b) Multibanco Reference;
    c) Bank Transfer;

         

  1. In the case of payment by credit card, the charge will be made to the User’s card immediately after confirmation of the shipment of the goods. If any ordered products are out of stock, their value will be credited to the User’s card after the order is closed.

ARTICLE 4 – DELIVERY / AVAILABILITY AND CONSUMPTION

  1. Orders will be delivered within 7 working days after the order is placed. Delivery is carried out by the company CTT.

  2. Shipping costs may be added to the order. (values added automatically at check out)

  3. The service will be made available after confirmation of the payment made.

ARTICLE 5 – PRICES

  1. Prices are to be understood in Euros, including taxes and duties, taking into account the VAT in force at the date of payment of the order.

  2. In the event of a price increase of any product/service, the User will be informed immediately and may choose to receive their order (by paying the difference) or to proceed with its cancellation.

ARTICLE 6 – CANCELLATION AND RETURNS

  1. The cancellation or return process is handled on a case-by-case basis by CTT. The request must be submitted in writing to the contact email hello@onthequiet.co within 15 days after the order. The instructions regarding cancellation, refund of the amount paid and/or return of the goods will be provided and defined by the COMPANY through the same means of communication.

  2. Whenever possible, the refund should be made via the same payment method. If this is not possible, the User must provide proof of payment and proof of account or card ownership so that the refund can be made by Bank Transfer.

  3. The COMPANY undertakes to reimburse the User within a maximum period of 15 days.

  4. Returned products must necessarily be in saleable condition, that is, in the same condition in which they were received by the User, without any defect or damage.

  5. If the value resulting from the exchange of products in an order is lower or higher than the original value, the settlement conditions will be indicated by the COMPANY.

ARTICLE 7 – PRIVACY POLICY

Your data is processed in compliance with personal data protection legislation. Such data, subject to computerized processing, will be included in the COMPANY’s database(s) and are intended for the registration and presentation of other products and services, as well as institutional information to be provided by the same.

Providing such data is optional and, under the terms of the law, you are guaranteed the right to access, rectify and erase any data that directly concerns you, in person or in writing, directly to the address provided on the homepage of this website.